Refund Policy

This Refund Policy is a part of our Terms of Use (Terms and Conditions). Please read these documents as they govern the relationship between you and us and contain legally binding obligations for both parties. The capitalized words used in this Refund Policy and not defined herein bear the same meaning as given to them in the Terms of Use.

Refunds

Life can be unpredictable, and sometimes it might not be the best time to start or keep up with a program like the one the Fitbe app (the “App”) creates for you.

You can cancel your subscription at any time either in the “Manage Subscription” section in the App settings, or by contacting customer support at admin@fitbe.io. When you contact us, simply include the email address you used to register your Fitbe account so we can locate your subscription — we do not require your name or mailing address.

Subscription refund methods differ based on the way you subscribed to the App:

• If you bought the App subscription through the Apple App Store: please follow Apple’s steps to request a refund. Refunds for purchases made through the App Store are subject solely to Apple’s refund policies, and we do not control or guarantee their refund decisions.
• If you bought the App subscription through the Google Play Store: please follow Google’s steps to request a refund. Refunds for purchases made through Google Play are subject solely to Google’s refund policies, and we do not control or guarantee their refund decisions.
• If you bought the App subscription through the Fitbe website (fitbe.io): in general, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods. However, we may make an exception if:
  • a refund for the App subscription is requested within 30 days of the transaction date AND you can demonstrate your use of the App for 7 days in a row (see the details in the “Money-back Guarantee” section below); or
  • the laws applicable in your jurisdiction provide for refunds (if you are from the EU/EEA, please refer to the “EU/EEA Notice” below); or
  • your local or state law grants you a refund right (see “Local Law Refund Rights” below).

To request a refund, please contact our support team at admin@fitbe.io or through the “Manage Subscription” section of the App settings.

Non-refundable items

The following items are not eligible for a refund, unless specified otherwise in your applicable jurisdiction:

• Renewable charges: make sure you cancel your subscription or renewing add-on prior to the renewal date. Any cancellation requests received after your subscription or add-on renews will go into effect at the end of that billing cycle.

EU/EEA Notice

If you purchase a subscription or content, you have the right to withdraw from this agreement within 14 days from the day you sign up for the App without giving reasons (the “Withdrawal Period”).

To exercise this right of withdrawal, you must send a clear, written request of your decision to withdraw from this agreement to admin@fitbe.io. To allow for processing, you should send it no less than 24 hours before the end of the Withdrawal Period. You may use the model cancellation form below, but it is not mandatory. For any questions regarding the cancellation, please contact admin@fitbe.io.

Please note that the Withdrawal Period applies only to your first purchase of a subscription and is not carried over to a subsequent renewal. We will refund you using the same payment method you used to purchase the subscription.

Local Law Refund Rights

Some countries and states have specific rules about refunds for online subscriptions, and we follow those rules where they apply.

If your local or state laws give you the right to a refund for online content or subscription services, you can use those rights. For example, if you make your purchase in California or Connecticut and cancel the subscription purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.

Money-back Guarantee

In addition to refund rights available under applicable laws, if you purchased our App directly on the Fitbe website and the money-back option was presented to you during checkout, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:

• you contact us within 30 days after your initial purchase and before the end of your subscription period; and
• you have followed our program for at least 7 consecutive days within the first 30 days after the purchase (for monthly and longer subscription periods); and
• you are able to demonstrate that you have followed the program pursuant to the requirements stated below.

We will review your application and notify you (by email or otherwise) whether your application is approved.

How to demonstrate that you have followed the program

To demonstrate that you have followed the program, you shall provide screenshots from the App proving that you have finished at least 7 workouts (or as recommended by the program).

Keep in Mind

Uninstalling the App does not automatically cancel your subscription — you need to cancel it.

To cancel the subscription, please refer to the “Manage Subscription” section in the App settings or contact our support team at admin@fitbe.io. You can also refer to the instructions in the Help Center.